Deming’s Seven Deadly Diseases of Management

Video from Deming’s voice can be seen: https://www.deming.org/theman/theories/deadlydiseases 

While the 14 Points for Management can be said to express Dr. Deming’s philosophy of transformational management, his Seven Deadly Diseases of Management describe the most serious barriers that management faces to improving effectiveness and continual improvement. The video discusses in detail the first Five Deadly Diseases. He did not include in the video number Six and Seven which he said in “Out of the Crisis” were, “Peculiar to industry in the U.S., and beyond the scope of this book.”

1. Lack of constancy of purpose to plan product and service that will have a market and keep the company in business, and provide jobs.

2. Emphasis on short-term profits: short-term thinking (just the opposite from constancy of purpose to stay in business), fed by fear of unfriendly takeover, and by push from bankers and owners for dividends.

3. Evaluation of performance, merit rating, or annual review.

4. Mobility of management; job hopping.

5. Management by use only of visible figures, with little or no consideration of figures that are unknown or unknowable.

6. Excessive medical costs.

7. Excessive costs of liability, swelled by lawyers that work on contingency fees.

*Deming, W. Edwards (2011-11-09). Out of the Crisis (pp. 97-98). MIT Press.

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