Quality quotes

The following quotes from LinkedIn ASQ American Society of Quality forum, What is your favorite quality quote? discussion. I copied and pasted them as a weekend activity :) I enjoyed a lot. It was like a quality class. LINK Thanks to all.

“It is not necessary to change. Survival is not mandatory.” — W. Edwards Deming

“Don’t just do something – sit there (and think)” – John Oakland

Plan your Work, don’t work the Plan

“Quality is not an act, it is a habit. Aristotle

“The best way to predict the future is to create it.” (Drucker)

“Make things as simple as possible, but not simpler” (Albert Einstein)

“Its not a Problem that we have a problem, It’s a problem if we don’t deal with a problem”

“The best inspector is a well designed process.” JM Juran

“Success in any venture is the intelligent application of failure.” Maxie Anderson

When you’re out of quality, you’re out of business

“If you always do what interests you, at least one person is pleased.” Katherine Hepburn

That which never gets measured, never shows improvement. D. C. Stamm

If you cannot measure it, you cannot manage it.” Yosef D. Dlugacz, PhD

“Quality means doing it right when no one is looking” Henry Ford

QC is not about QUALITY. QC is about CONTROL.

“The fish stinks from the head”

I studied Quality all my life, but I made the study of Quality my life!

“Quality means conformance to requirements, not elegance.” P. B. Crosby

Know Quality, Know Business; No Quality, No Business…

Do IT right the 1st time, everytime, and ontime!!!!!!!!

“Quality is not what company puts in, it is what customers get out!”

Not everything that can be counted counts and not everything that counts can be counted.” – Albert Einstein

“Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.”  Philip Crosby

“A fool with a tool is still a Fool”

As quality improves, production output goes up

When you start to think about something, you really begin to understand what you don’t know

“Measure what is measurable and make measurable what is not so.” (Galileo Galilei 1564 – 1642)

Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives. William A Foster

“The quality of expectations determines the quality of our action.” ~ A. Godin

Communication is important because “Most people would rather live with a problem they can’t solve, than accept a solution they can’t understand” R.E.D. Woolsey & H.S. Swanson

“The bitterness of poor quality is remembered long after the sweetness of low price has been forgotten”.

Without data it is just an opinion!

“The good things take care of themselves. I want to find all the negatives”.

ASSUME makes an ASS of U and ME.

Incremental improvement always beats postponed perfection. – author unknown

“In God we trust. All others must bring data.” Deming

The definition of insanity is doing the same thing over and over again and expecting different outcomes – Einstein

Quality work is the mirror of your conscience

“Without quality you have what every one else has: garbage” Author unknown

“We can’t solve the problems of today by using the same kind of thinking we used when we created them.” -Albert Einstien

If it moves train it. If it doesn’t move calibrate it. If it isn’t documented it didn’t happen.

“If you can’t describe what you are doing as a process, you don’t know what you’re doing”. W. Edwards Deming

“Quality does not happen by accident. It is an output of planned activities (& checks) at identified steps of a process.”

“…everything can be improved…” Barron CW

Quality is for free, non-quality costs you money (Philips Crosby)

Quality is digital: It is either there or it is not. There is no in between! (Dr. Juran)

If you always do what you always did, you will always get what you always got

“It is easier to do a job right than to explain why you didn’t” – Martin Van Buren

“Quality begins on the inside, and then works its way out” – Bob Moawad

“Quality has to be caused, not controlled” – Phillip Crosby

“The best advertisement is a quality product” – Alan H. Meyer

“’Good Enough’ should never be good enough” – Author Unknown

“It’s just as fast to build it right as build it wrong” – Author Unknown

“It would be a mistake to export western management to a friendly country.” W. Edwards Deming

Good is not good where better is expected. —Thomas Fuller

“There is nothing so useless as doing efficiently that which should not be done at all.” Peter Drucker

“Take time to THINK slowly but ACT quickly”

“Quality is Job One” – credit to the Ford Motor Company.

“Today’s standardization…is the necessary foundation on which tomorrow’s improvement will be based. If you think of “standardization” as the best you know today, but which is to be improved tomorrow-you get somewhere. But if you think of standards as confining, then progress stops.”
– Henry Ford from Today and Tomorrow 1926

“If you can’t explain it simply, you don’t understand it well enough” Albert Einstein

“Only the one who knows the complexity can simplify it.” Tom Tang

In the end quality cost less

Nothing’s gonna change until something changes

Quality is when the customer comes back, not the product.

If the problem can be prevent it and write it, it is half solved and never failure will happen if it is documented and share it to all involved¨ Diego Alberto Cruz S

“If you think that quality is expensive, just try without it.”

“Quality is never an accident but the result of good intentions, sincere effort and skillful execution.; it represents the wise choices of many alternatives.” ~William A. Foster

“First say to yourself what you would be; and then do what you have to do.”

“The failure is not in the people, but in the process”

“Correct whenever you make a mistake”

“None of us is more intelligent than ALL of us together”

“Change should be a friend. It should happen by plan, not by accident.”

“The most difficult problem to solve is employee indifference: people closing their eyes and choosing to do nothing.” – Katsuyoshi Ishihara

You can pretty much do what you want so long as it’s documented and justified. And legal.

“A quality system is capable to detect their own flaws and auto-correct them, otherwise it is broken”

“Customer is the last inspector”

Never expect,what you cannot ınspect.

Quality Management System is journey not destination.There will be always scope of improvements.

Quality means building the customer’s point of view into every aspect of a product, from design to final recycling. — Unknown

Mere allocation of huge sums of money for quality will not bring quality. — Edwards Deming

Quality improvement is the responsibility of everyone at all levels in the company rather than those of quality departments only. — Unknown

“Quality is free. It’s not a gift, but it’s free. The ‘unquality’ things are what cost money.” – Philip B. Crosby

Quality is “do ıt rıght the fırst tıme” & “no place for rework”

“Trust, but verify” – Former U.S President Ronald Reagan

The problem is NOT the problem…..it is your ATTITUDE about the problem! Quote from Captain Jack Sparrow fro Pirates of the Carribean

“The starting point for improvement is to recognize the need.” Masaaki Imai

“If it’s not written down… it didn’t happen”.

Quality is write what to do and do what to write and remember what to write it correctly

“Re always costs you money. Re-work, Re-manufacturing, Re-vise, Re-engineer”

If you have no time to do it right the first time, how do you have time to do it twice?

“Quality is Consciousness”

“Data is not the plural of anectote.”

Critical Questioning- Starting Point for Quality Journey ! ” Ask every one in the company to answer the following questions • What is my Product or Service ? • Who is the Customer for my Product or Service ? • What do I need to do deliver my Product or Service? • What are the CTQ requirements of my Customers? • What is my ‘As- Is’ condition? • How do I Define- Measure –Analyze- Improve- Control”
– Subroto Bagchi

“It is not enough to do your best; you must know what to do, and then do your best.” -W. E. Demming

Quality is simply “Realisation ” of the Purpose of activity / material in all aspects .

A clever person solves a problem. A wise person avoids it. – A. Einstein

“There is nothing more useless than doing something that should never have been made.”

“Fix the process, not just the product” – unknown

“It amazes me, but I still get lots of questions about how “lean” compares with Six Sigma, Total Productive Maintenance, Business Process Re-engineering, Demand-Flow, the Theory of Constraints, and other approaches to improvement. And I always give the same answer: At the end of the day we are all trying to achieve the same thing: ‘ The perfect value stream’ ” – Jim Womack

P – (minus) Q = R ” is my own simple mathematical equation used to explain to junior employees to undestand the basic Quality
P – Product / Production)
Q- Quality
R- Rejection /Rework /Reprocess/ Reinspect /Repair…. (e-g Production – (with out) Quality = Rejection)

” He who runs his company on visible figures alone will soon have neither company nor visible figures to work with” . :-) W. Edwards Deming

Quality Is an Attitude

The systems perspective tells us that we must look beyond individual mistakes or bad luck to understand important problems – Peter Senge

The largest room in the world is the room for improvement. Anon.

“you get what you INSPECT, not what you EXPECT!”

“A bad system will beat a good person every time” -W. Edwards Deming

“The change in organization begin when the Quality become it’s language ”

“A man convinced against his will, is of the same opinion still”

“I keep six honest serving men (They taught me all I knew); Their names are What and Why and When And How and Where and Who.” – Rudyard Kipling

If it is not documented, it is a rumor.

Conflict is suppressed in favour of superficial agreement” Dr. J Edwards Deming.

“If you torture data sufficiently, it will confess to almost anything”. Fred Menger

“The race for Quality has no finish line – so technically, it’s more like a death march.”

Efficiency is doing things right; effectiveness is doing the right things. Peter Drucker

“Devil is in the details”

Quality starts in the Board room.

Prevention is better than cure.

“When you can measure what you are speaking about, and express it in numbers, you know something about it. But when you cannot … your knowledge is … meager and unsatisfactory.” –Lord Kelvin, 19th century physicist

“Quality without production or sevice does not exist, and production or service without quality has no value”

When you have a quality problem you need to:
1. Address the problem.
2. Address the processes that created the problem.
3. Address the processes that should have detected the above.
4. Address the harmful factors of the above.
5. Address the fragility of the factors that kept the above from being worse.

“You can’t inspect quality into a product.” W. Edwards Deming

Standard quality should never be the quality standard.

If you’re not part of the solution you will become part of the precipitate.

Fail to prepare – prepare to fail: Benjamin Franklin

Document what you do. Do what you document. Document that. Do it better. Say what you do. Do what you say. Prove it. Improve it.

You can’t inspect quality into a part. You have to build it in.

Quality is decided by top management, planned & measured by managers, exercised by supervisors/operators, experienced by customers & evaluated by top management

Lean Six Sigma is like Alcoholics Anonymous, the first step is to admit you have a problem.

“Quality control starts and ends with training.” Dr. Kaouru Ishikawa

You can’t solve a problem at the same level of thinking that created the problem – Albert Einstein

Quality is the best business plan. — Steve Jobs

Poor Quality is expensive!

“Assume Nothing, Test Everything”

Variation is the enemy of quality.

Program do not make quality. People do.

There are two verification and test approaches: 1. The first is to prove that things are all right.
2. The second is to find out what’s wrong. If you pick #1 you are sure to wind up in #2 later.

If you don’t solve a problem, you will soon “fall into it” again, but harder.

Say It! Do it! Prove it! Improve it!!!

“If I were to reduce my message to a few words, I’d say it’s to reduce variation.” W.E Deming

“We are what we do repeatedly Excellence is not an act but a habit” Aristotle 321 B.C.

“Quality isn’t free, but it is cheaper than the alternative!”

Improve 1% a day

Try not to be a man of success, but one of value – Einstein

Quality is everyone’s job; but: Quality is never any better than top management will tolerate. Quality is never any better than top management will put up with. Quality is never any better than top management will settle for. This applies to in-sourcing as well as out-sourcing. Bill Corcoran 2012.02.22

“If you didn’t documented it, You didn’t do it”

“Quality Control is not about building Quality Processes . . . . Quality Control is about building Quality People and then unleashing them in your organization.”

“What you need to know is very little, but to know that little takes very very much.” G.I. Gurdjieff

Quality comes in cans. I can, you can, we all can.

” If you are not prepared with data then DONT speak!”

“Data without concept is blind; Concept without Data is empty” Emmanual Kant

Lean & Six Sigma have Different focus but One goal- “Eliminate Waste, Eliminate Variation & Eliminate Defects to Deliver Consistently with Continuous Improvement”

A single fact can spoil a good argument. Weber’s Maxim

If you can’t measure a process or system, you certainly can’t make it better.

“Quality is the agreement of reality with expectancy.” Juran.

If Quality is in a department, it isn’t in the product.”

“If your only tool is a hammer, everything else looks like a nail.” / “All the bear’s songs are about honey.”

“If you fail to plan, you plan to fail.”

Locality principle: each component is ignorant of the behavior of the system as a whole, and doesn’t know the full effects of its actions: either components respond locally to information or opportunities presented there and then: complexity arises from the huge, multiplied webs of relationships and interactions that result from this.

One precision measurement is worth a thousand expert opinions

“Quality Issues are like Icebergs, 90% of the problem is below the surface”

Lean is a way of thinking- not a list of things to do – Shigeo Shingo


One Response to Quality quotes

  1. James Hassinger says:

    Contributions, only one of which I can attribute:
    (1) Isn’t it interesting how often we seem to find the time to do something over again to fix errors and yet how seldom we seem to have time to do it right the first time? Similar to already included: “If you have no time to do it right the first time, how do you have time to do it twice?”
    (2) What’s important is seldom urgent and what’s urgent is seldom important.
    (3) “Haste makes waste” Poor Richard (a.k.a. Benjamin Franklin)
    (4) The efficacy of the solution is directly proportional to the clarity of the problem.
    (5) Work expands to fill the time available.

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